Sammy Gyamfi, Bobby Banson, 5 others file official complaint over alleged negligent conduct of Delta Air lines

The National Communications Officer of the National Democratic Congress, Sammy Gyamfi, and 6 others have officially filed a complaint with the Office of Aviation Consumer Protection in the United States against Delta Airline Inc for negligence, unprofessional and unethical conduct.

The complaint signed by counsel, Richard Nunekpeku of the Sustineri Attorneys notes that the seven persons were scheduled to fly on Delta Airlines Flight DL156 from the John F. Kennedy (JFK) International Airport, New York to the Kotoka International Airport, Accra, Ghana.

After they had completed departure formalities awaiting boarding, Delta Airlines announced a 45 minutes delay in the scheduled flight time without any reason.

Additionally, it notes that a few minutes after the above delay, some of the persons involved received text messages on their mobile phones that the flight had been rescheduled.

The passengers including the complainants were asked by Delta Airline officials to move to another boarding gate for accommodation. However, upon getting there, they found out that no accommodation arrangement had been made by Delta Airline and thus had to make up their own unplanned accommodation arrangement.

On the rescheduled day, which was Monday, July 25, 2022, after the passengers had concluded all departure formalities and boarded the flight, the pilot announced the need to delay the flight due to unfavorable weather conditions.

After some hours when all settled, the flight moved but after two and half hours into their flight, the pilot again announced to the passengers that the flight had to turn back to JFK Airport due to fuel shortage.

Upon landing at JFK a flight reschedule was announced and accommodation arrangements were made. However, priority passengers including four of the complainants who were traveling in business class were called aside and given economy tickets to join another flight to Accra.

Furthermore, the complaint notes that one of the complainants had received an email from Delta Airline apologizing for the unfortunate happenings and indicating their readiness to refund the entire cost of his business ticket.

It indicates also that the complainants remain traumatized following the unprofessional, irresponsible, and reckless conduct of Delta Airlines and are calling for such conduct to be investigated and sanctions are given.

They are therefore asking necessary refunds to be made for their downgrades from business class to economy class and also praying for an order directed at Delta Airlines to pay appropriate compensation to all affected persons for the psychological trauma and loss of their time as a result of the happenings.